REFUND AND RETURNS POLICY

This Return & Refund Policy establishes the structured protocols for transaction cancellations, item returns, and monetary reimbursements for purchases made on www.hardwoodbotanicrack.com. Operated by WOOD SPACE PTE. LTD. (Registration Number: 201840375M), a corporate entity registered under the laws of Singapore, our procedures are structured to maintain alignment with Singaporean commercial statutes and European consumer protection directives.

1. Statutory Right of Withdrawal (14-Day Cooling-Off Period)

In compliance with the European Consumer Rights Directive, consumers residing within Europe possess a statutory right to withdraw from their commercial transaction within fourteen (14) calendar days from the date on which physical possession of the items is acquired by the consumer or a designated third party.

To exercise this right of withdrawal, the consumer must notify our operational team of the decision via a clear statement transmitted through our official communication email before the expiry of the 14-day period. No justification is required for actions initiated within this timeframe.

2. Return Address and Conditions

Should a customer initiate a standard return under the statutory cooling-off period, the items must be dispatched to our verified corporate facility at the following address:

WOOD SPACE PTE. LTD. 21 Bukit Batok Crescent #05-73, WCEGA Tower, Singapore 658065

  • Condition Requirements: Returned items must be in their original state, unassembled, and enclosed within the original packaging.
  • Return Distribution Costs: The consumer assumes full responsibility for arranging the return transport and covering the associated distribution fees to our Singapore facility.

3. Items Damaged in Transit or Exhibiting Manufacturing FlawsIf any item arrives with structural damage sustained during international transit or exhibits a functional manufacturing flaw, consumers are fully protected under standard international consumer guarantees. Please contact our support team immediately with clear photographic evidence of the affected areas so our internal staff can review the issue and issue an expedited replacement or a full refund.

4. Transit Timelines and Delay Resolutions

Our distribution model focuses on serving consumers within Europe. We contract premium international logistical networks, including priority distribution services from DHL, FedEx, and UPS.

  • Standard Transit Period: Delivery to destinations within Europe takes 5-8 business days.
  • Automated Tracking Updates: To maintain visibility over the distribution process, automated tracking correspondence is transmitted to the email address provided at checkout during three critical transit milestones:
    1. Upon the initial dispatch of the order from our fulfillment location.
    2. Upon arrival of the consignment at major regional intermediate logistical points.
    3. When the shipment is assigned for final local delivery by the courier.
  • Non-Delivery Inquiries: If an order fails to arrive within the designated 5–8 working days timeframe, the consumer should contact our support team. We will initiate a formal internal investigation with the contracted carrier. Following the determination of the factual status of the shipment, we will implement a resolution consisting of either a full transaction refund or the immediate dispatch of a replacement order.

5. Refund Processing and Approved Payment Methods

All approved monetary reimbursements are issued directly back to the original funding instrument utilized by the customer during the initial checkout process.

Our system accommodates refunds to the following verified payment configurations:

  • Major credit and debit card networks, including Visa, Mastercard, and American Express.
  • Mobile payment systems and digital wallet solutions, including Apple Pay and Google Pay.

Once a refund is approved and initiated by our operational team, the processing time for the funds to reflect on the statement depends entirely on the financial institution governing the specific card or digital account.

6. Corporate Contact and Verification

For inquiries or to file a return request, please utilize the verified corporate credentials detailed below:

  • Company Name: WOOD SPACE PTE. LTD.
  • Registration Number: 201840375M
  • Registered Address: 21 Bukit Batok Crescent #05-73, WCEGA Tower, Singapore 658065
  • Telephone: +65 88365693
  • Primary Contact Email: solid@hardwoodbotanicrack.com