What methods of payment do you accept? We accept a comprehensive range of payment options to facilitate your transaction. These include major credit and debit card networks such as Visa, Mastercard, and American Express. Additionally, we support mobile payment options and digital wallets, including Apple Pay and Google Pay, at checkout. All transactions are handled through standard financial processing networks to maintain confidentiality.
Is my payment information kept private? Yes. Your payment details are processed directly via encrypted financial networks. WOOD SPACE PTE. LTD. does not store, retain, or have access to your full card credentials or financial numbers on our website servers.
Shipping & Delivery
Which regions do you service and what are the delivery timelines? We cater exclusively to customers residing within Europe. To maintain efficient distribution, we cooperate with premium international logistics courier networks, specifically priority services from DHL, FedEx, and UPS. The standard transport timeline for our multi-tiered botanical shelving to reach your destination is between 5 and 8 working days from the date of dispatch.
How can I track the progress of my shipment? Our system provides automated updates throughout the transit lifecycle. Notifications containing your tracking references are automatically transmitted to the email address provided during checkout at critical milestones:
- Upon the order being dispatched from our fulfillment facility.
- Upon arrival of the consignment at major regional logistical hubs.
- When the shipment is out for final local delivery to your address.
What occurs if my shipment is delayed beyond the standard timeline? In the event that an order exceeds the standard 5 to 8 working day transit window, our operational team will immediately launch a formal internal investigation with the contracted courier. Based on the official findings of the inquiry, we will resolve the matter by providing either a full transaction refund or dispatching a replacement order.
Returns & Refunds
What is your return policy for European customers? In full compliance with European consumer legislation, customers within the European Union and the United Kingdom are granted a statutory 14-day Right of Withdrawal. You have the right to cancel your transaction or request a return within 14 calendar days from the date you, or a designated third party, acquire physical possession of the items, without needing to provide justification.
Please note that under the 14-day Right of Withdrawal for non-damaged items, the customer is responsible for bearing the direct cost of return shipping. Items must be securely dispatched back to our corporate fulfillment facility in Singapore.
What should I do if my botanical shelving arrives damaged or flawed? Should your items arrive with structural flaws or material damage sustained during transit, please contact our customer support team via email within the 14-day statutory period. Upon receiving photographic evidence illustrating the specific flaw or damage, we will arrange for a full transaction refund or a complete product replacement. Under these circumstances, you are exempt from returning the physically damaged pieces to us.
Corporate Information
Who operates this website? The website www.hardwoodbotanicrack.com is the official commercial entity of WOOD SPACE PTE. LTD., a company incorporated in Singapore under registration number 201840375M. Our registered address is 21 Bukit Batok Crescent #05-73, WCEGA Tower, Singapore 658065.